Making the change to multi-agency working

This case study outlines the change management process adopted in Surrey for its new service HOPE, an integrated service which supports 11-18 year olds with severe mental health, behavioural, emotional and relationship difficulties. HOPE offers an integrated day and community service to the young people and their families and comprises two multi-agency teams.

The case study describes how the teams went about making the cultural and practice changes necessary for effective multi-agency working. It outlines the systems-oriented approach which they followed with the help of outside consultants, describes the key outcomes and explores what worked well and not so well in the whole process.